5 help desk resume examples

If you are looking for a job in the help desk field, you will have an outstanding resume. The following five resumes are perfect examples of what you should aim for. Each resume is well-written and showcases the applicant’s skills and experience in the help desk field. These resumes will give you just what you need if you are looking for inspiration.

A resume comes with a cover letter that introduces yourself and explains the reason for the application. It summarizes why you are qualified for the job. It also includes some information about yourself that may be pertinent to the job. For example, a help desk support personnel would consist of programming, teaching, and database management skills. The letter sets the stage for the resume. It highlights items on your resume that you think fit the job requirements. The cover letter should be concise and no longer than a page.

The resume is different from a curriculum vitae and has a broader scope. You can add details to the resume that you think fit the job requirements. The reader and evaluator should read your qualifications, training and certifications, and job experiences as they apply to the work or job description.

You should also include a list of references on the resume. It has people who can vouch for your help desk experience and skills or people who may provide other pertinent information about you.

Write down an objective statement that summarizes why you are applying for this job. It should also state what you want to accomplish with this job. For example, you could say that you want to assist customers and improve their computing lives through help desk support.

Your work history should start with your current position and then list your previous positions in reverse chronological order. It should include information about each company, such as where and how long you worked there. It should also have your position, the dates you worked there, and what you did in that job.

Your education section will typically start with your high school or undergraduate years at the top of the list. It should be followed by any graduate programs or certifications that you may have received. Finally, list any awards you might have won to prove qualified.

Help Desk Resume #1

Gabriel C. Bogan

CompTIA A+ Certified IT Technician

gabriel.bogan@gmail.com

(513) 555-5555

linkedin.com/in/gabrielbogan

Summary of Qualifications

At a warehouse with over 300 factory staff, I was an energetic IT expert. 3+ years of expertise with manufacturing equipment and office hardware, software, and network connection. After leading a company-wide OS upgrade, I increased performance by 5%. I’m looking to apply my diverse range of IT knowledge and technical skills to Hartmann Plastics Company

Work Experience

IT Technician

January 2018–July 2019

Vermont Generators, Burlington, VT

Key Qualifications & Responsibilities

In a factory of 300+ employees, we provide remote monitoring and automatic reporting.

For all new workers, I took over the onboarding courses for factory hardware.

I’ve analyzed warehouse-critical hardware and software, such as handheld computers and station-specific systems.

Key Achievements

By leading the warehouse-wide upgrade of computer systems from OS 3.5 to OS 4.1, performance is improved by 5%.

Purchased handheld computers for the receiving team, coming in $5,000 under budget while obtaining devices that are guaranteed to last more than 5 years.

IT Technician Assistant

November 2015–December 2017

NetWork 5G, Burlington, VT

Key Qualifications & Responsibilities

Tested and diagnosed network connection problems for clients in the Burlington area.

Helped setup clients to maintain the optimal connectivity and bandwidth.

Supported administrative personnel at NetWork 5G in resolving hardware and software issues (including servers and peripherals).

Installed, setup and trained client staff on the efficient and effective use of NetWork 5G equipment, and systems.

Education

Bachelor of Arts in Information Technology Systems

New Mexico State University, Las Cruces, NM

Graduation: 2015

Relevant Coursework: Network and Information Systems, Networking and Telecommunications, System Integration and Troubleshooting, Cyber Security, Installation of Wireless Networking, Database Management Systems, Foundations of IT.

Key Skills

IT Troubleshooting & Problem Solving

Onsite & Remote Technical Support

Knowledge of Computer Operating Systems

LAN & WAN Connectivity & Maintenance

Computer Hardware Systems and peripherals.

Friendly and Helpful Attitude

Languages

Spanish

Certifications

Certified Information Systems Security Professional (CISSP)

Cisco Certified Network Associate (CCNA)

CompTIA A+ Technician

Memberships

Association of Information Technology Professionals (AITP)

Association of Computer Engineers and Technicians (ACET)

Help Desk Resume #2

Edna E. Hogart

CompTIA A+ Certified IT Support Technician

edna.hogart@gmail.com

213-555-6388

linkedin.com/in/ednahogart

Summary of Qualifications

With over 4 years of expertise assisting clients with a wide range of hardware and software-related difficulties, I am a personable and knowledgeable IT support specialist. I assisted clients at a Tier 2 level, solving 99.2 percent of problems without having to escalate to a higher stage of assistance. As the Level 3 technical support engineer for Quantized Data Group,

 Work Experience

IT Technical Support Specialist L2/Tier 2

January 2017–November 2019

Network and Systems Integration Group, Memphis, TN

Key Qualifications & Responsibilities

Assisted customers with more complex technical difficulties that required a greater level of personalized attention and longer than Level 1 technical support personnel were capable of handling.

In the most serious circumstances, escalated support desk issues to Level 3 after significant time had been spent on a single ticket.

Responsible for onboarding and training all incoming junior tech support specialists.

Key Achievements

Solved 99% of Level 2 tech support tickets without any escalation to Level 3 tech support engineers.

Technical Support Specialist L1/Tier 1

October 2015–December 2016

Memphis Media Menagerie, Memphis, TN

Key Qualifications & Responsibilities

Assist customers with basic technical assistance for existing and past software releases. Assisted clients with general support for hardware, peripherals, network connections, and third-party software.

Escalated support tickets to Level 2 / Tier 2 support when beyond the scope of Level 1/Tier 1 technical support.

Education

Bachelor of Computer Science

Drexel University, Philadelphia, PA

Graduation: 2015

Relevant Coursework: Database Management Systems, Database Design and Implementation, Computing and Informatics Design, Web Systems and Services, IT Security Management, Systems Analysis and Design.

Key Skills

Software Diagnostics and Troubleshooting

Phone & Email Technical Support

Communication & Interpersonal Skills

Creative Thinking and Problem Solving Skills

 Certifications

Google IT Support Professional Certificate

AppleCare Mac Technician (ACMT)

Microsoft Certified Solutions Associate (MCSA)

 Memberships

Help Desk Institute (HDI)

The Association of Support Professionals (ASP)

Technology Services Industry Association (TSIA)

Network and Systems Professionals Association (NASPA)

Languages

Italian

Help Desk Resume #3

Kevin Gough

Atlanta, Georgia

Home: 000-000-0000 | Cell: 000-000-0000

kevin.gough@gmail.com

Professional Summary

Technical Support Professional with 15 years of expertise in help desk settings. Strong understanding of systems analysis, diagnosis, and troubleshooting and conflict resolution. Excellent organizational and problem-solving abilities. Works effectively in teams and has a strong work ethic.

Core Qualifications

• Customer service-oriented
• Software Diagnostics and Troubleshooting
• Systems analysis
• Product and service expertise
• Excellent communicator
• PC & MS Office proficient
• Mac and Unix proficient
• Linux proficient
• Software testing and training
• Help desk
• Quality assurance
• Conflict resolution
• Analytical and diagnostic skills

Experience

Technical Support Specialist

3/1/2011 – Current

Company Name

City, State

 

• Make customers aware of how the issue lifecycle is progressing and make follow-up calls or contacts as soon as possible.
• Assist team members and give assistance and answers to client inquiries in order to achieve corporate goals.

Maintain up-to-date information on company goods and services in order to better answer client support and service issues.

Technical Support Specialist

6/1/2008 – 3/1/2011

Company Name

City, State

 

• To give assistance on company-supplied hardware and equipment, we checked through existing processes, tools, and manuals.
• Gathered client and technology data to determine the technical support level; escalated calls as needed.
• Call transactions were accurately handled and recorded using tracking software.

Technical Support Specialist

8/1/2005 – 6/1/2008

 

Company Name

City, State

 

• Assisted end users in proprietary software and applications, including installation, basic usage, and appropriate service level to guarantee.
• To discover and repair problems, I made phone calls or used web messenger to perform troubleshooting.
• I’ve created patterns to recurring issues, as well as provided input to development teams.

Education

Bachelor of Science – Information Technology

2005

 

NCL University

City, State

Help Desk Resume #4

Lucille Vaughn

Dallas TX  Phone +1 (555) 555 555

EXPERIENCE

Houston, TX

IT TECHNICAL SUPPORT ENGINEER

12/2014 – present

• Between the hours of 8 a.m. and 6 p.m. Monday through Friday, with some out-of-hours support to the Central Service Desk possible
• To provide Service Request and IMAC ( Install, Move, Add, and Change ) services for requests submitted through the support ticket process.
• To ensure effective communication for all sorts of incidents and requests, ensuring that users are kept informed at all timesTo act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
• Maintains all licensing information for company desktop applications and operating systems using a well-defined procedure.
• To be proactive in the prevention of recurring incidents by publishing “how to’s” and “tips” to users on a regular basis, and ensuring that ServiceNow’s knowledge base is always up to date.

Resolves guest issues within the scope of authority; otherwise, it informs management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

San Antonio, TX

IT TECHNICAL SUPPORT ANALYST

11/2011 – 09/2014

• Helping with PC builds and software support for Head Office and the Warehouse.Provide support to the service desk team on network and infrastructure issues
• Provides technical assistance to BCD Travel’s internal employees for all of the company’s proprietary software.
• Assist with the design, purchase and maintenance of the desktop, mobile, infrastructure and application management that underpins the organization’s technology estate.
• Develop, test, and maintain documented systems processes/work instructions – train end users
• Identity and access management for all existing and new practitioners will be the focus.

Salt Lake City, UT

IT TECHNICAL SUPPORT

12/2006 – 10/2011

• Logs calls, events, problems and resolutions made within help desk tickets.
• Maintain good communication with company executives, resort managers, resort cast members, technical support workers, vendors, and manufacturers.
• Identifies, studies, investigates and solves user inquiries and difficulties.
• Technical information, detailed description, following established processes and assisting with the creation or modification of support procedures are all included in this category.
• Use the helpdesk dashboard, email, or phone to respond to incoming tickets. Phone assistance and spoken communication may be required in many situations.
• Assist other workers in promoting an empowered, multi-disciplinary team atmosphere by providing ongoing assistance and communication.

EDUCATION

Bachelor’s Degree in Information Technology

University of Texas

SKILLS

• Ability to follow-through and act fast in times of crisis or uncertainty.
• Ability to diagnose networks, computers, copiers, and phone systems remotely in an efficient and professional manner.
• Following established procedures and assisting with the creation of new or altering support processes.
• Comfortable working on your own or as part of a team
• During relocations, ability to disconnect all network devices and phone system, transport and reinstall them properly.
• Ability to troubleshoot network and voice cabling
• Ability to climb ladders and crawl around in attics and/or crawl spaces as required
• Ability to set up preconfigured PBX phone systems

Help Desk Resume #5

Roger Brands

IT Technical Support II Resume

Summary : Experienced IT Technical Support professional, working 20 years in Education. Seeking to secure an IT position with a stable company where I can use my IT technical and customer service skills to contribute to the overall success of the company, and rise in the ranks.

Skills : Microsoft Office, Microsoft Server, HP Printers, Help Desk Ticketing System, Local Area Network, WiFi Network, Routers, Switches, PC Hardware And Software , Oracle Primavera Project Management, AutoCAD, Windows 7, Windows 8, Windows 10, VPN Technologies

Description :

I have basic to moderate troubleshooting experience with Windows, UNIX and Linux system administration. I’ve worked with Microsoft technologies like as Active Directory and VPN, as well as other similar technologies.

I can work well in a fast-paced, dynamic atmosphere with a focus on excellent customer service, where the primary goal is to promptly resolve client problems/requests through the worldwide service desk so that employees may be productive.

We deliver exceptional customer service and satisfaction while achieving 100% customer loyalty. We served as a qualified, first-call resource recognized for our problem-solving skills, attention to detail, and outstanding service.

Assisted with employee issues involving desktop, laptop, network, and application services by providing day-to-day technical and application assistance on the phones, via online chat or face to face at Solveit desk.

Organizations create web pages and internet sites for the purpose of teaching employees how to solve problems. Small businesses have increased access to resources available in other platforms, while training individuals to solve issues without having to escalate difficulties is an important element of effective problem-solving.

Interfaces with consumers in a professional and pleasant manner, is skilled at resolving difficulties and diffusing tense situations.

Examine the PRT and BPO -> Checked out and compared the public relations and business process outsourcing.

Root cause analysis and identifies problem trends in an effort to remove problems from the environment.