The ‘resume objective’ section of any resume features the statement that reveals the essential abilities, skills, and experience that a candidate brings to the company.
Since the objective is the first section of a resume, it is usually the first thing a recruiter will pay attention to when reviewing a resume.
For any candidate, a resume’s objective is to communicate the value he/she will add to the organization. If your objective fails to capture the recruiter’s attention, they will likely spend little time reading your entire resume.
When writing a resume, there is no generic objective. Your objective must be different for all resumes whenever you are applying for multiple jobs.
While coming up with a new objective takes time and effort, the results are worth it.
Resume Objective for Customer Service
Customer service skills are traits that equip you to address the needs and inquiries of your customers to foster a positive experience. Generally, customer service skills heavily rely on communication and soft skills.
If you are applying for a customer service job, you must find out about the role’s primary tasks from its job description. Your objective should match the experience and the skills that the employer requires for filling the role.
Let’s take a look at how you can write an objective that matches your skills and qualifications with the job you are applying for and some example objectives.
How to Write a Customer Service Resume Objective
Without a doubt, customer service jobs are competitive, and hundreds of people apply for the same position. What makes an ordinary resume different from others is a vital objective.
This section shows how useful a candidate can be for adding value to an organization.
Applicants typically add skills, relevant qualifications, and experience to write their resume objective. However, the key is to provide all the essential information and be concise at the same time.
Generally, a good customer service objective is no more than three to four sentences. This way, recruitment officials can quickly decide if a candidate is fit for the role.
In addition to that, a good objective also saves valuable time and helps the recruiter shortlist your resume quickly.
Here is a rundown of how to write a resume objective for customer service roles.
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1. List your qualifications
Since you can fit your entire educational journey in this section, list your most important academic qualifications in the objective.
2. Use Numbers
Remember to add your achievements, such as any critical milestones you achieved during your professional career. Add quantifiable metrics and data that demonstrate the impact of your accomplishments.
For instance, highlight the volume of business you generated or the number of new accounts you successfully opened.
3. Add Relevant Skills
Add desirable qualifications, skills, or experience that shows how you can add more value to the company.
List all skills required for customer service roles such as teamwork, communication, and time management.
4. Work Experience
If you have good experience under your belt, don’t forget to add the number of years you’ve served in the customer service industry.
While employers may not require experience for all roles, your experience gives you an edge if you apply for leadership experience.
Examples of How to Write a Resume Objective for Customer Service
Here are a few examples that can help you write a clear objective.
1. Looking for a Customer Service Representative position in a customer-centered firm, where exceptional sales skills and strong customer service are required, in addition to a desire to retain and assist customers for building a great company.
2. Seek to serve as a Customer Service Representative Associate in an insurance brokerage firm by bringing exceptional communication and interpersonal skills and a strong commitment to helping the company grow through superior customer service.
3. Seeking a Customer Service Representative role in a flourishing retail firm where excellent interpersonal and communication skills are needed to guarantee a significant relationship with customers and provide customized solutions to them.
4. Looking for a Customer Service Specialist role in a technology-centered company where extensive telecom, wireless, and networking experience is required for delivering excellent customer service and support.
5. Seek the position of Customer Service Representative in a reputed healthcare company, leveraging extensive call center experience, along with communication and conflict management skills to manage all kinds of order requests, customer complaints, and inquiries.
How to Write a Resume Objective if You Don’t Have Any Experience?
Don’t worry if you don’t possess any prior experience. You can still write an objective that displays your skills and talents. Here are a couple of examples.
1. Aspiring to work as a Customer Service Representative in XYZ life insurance company where my expert communication skills and knowledge of MS Office will be utilized in providing assistance and support to customers.
2. Seek a Customer Service Representative position in ABC where my skills and knowledge gained through studies and internships will help to handle customer complaints and inquiries.
The Importance of a Good Objective
Writing a good objective is essential because a well-written objective can help your resume stand out from the crowd. Some people believe writing an objective is an outdated way to start a resume.
Don’t forget that your resume’s objective can help a recruiter decide if they should spend more time on your resume or discard it.
Focus on the hiring manager’s needs and make it all about delivering excellent customer services with your skills, qualifications, and experience.
When writing an objective, use the objective section to provide a summary of your resume. Just make sure that it is short, concise, and to the point.
However, don’t confuse brevity with ambiguity. Don’t create a generic statement because nothing can offend a recruiter the most than a general description of your skills, academic credentials, and experience.
The approach reduces relevancy and only wastes precious space if you are applying for a specific role.
Now that you know how to write a resume objective for customer service, don’t forget to follow this guide to leave a good impression on your potential recruiters.
The examples we provide work well for seasoned and amateur customer service professionals.